Shipping Policy

Shipping Policy

At Touch of Pearls, we strive to provide a seamless and reliable shipping experience for our valued customers. Please take a moment to review our Shipping Policy to understand how we process and deliver your orders.

Processing Time:

  • Orders are usually processed within 1 to 3 business days after they are placed. During peak seasons or special promotions, processing times may be slightly longer, but we will always make every effort to get your order shipped as quickly as possible.

Shipping Methods:

  • We collaborate with reputable shipping carriers to ensure efficient and safe delivery of your orders. The available shipping options will be displayed during checkout, and you can choose the one that best suits your needs.

Shipping Rates:

  • Shipping rates are determined based on the destination, package weight, and the shipping method selected. You can view the shipping costs during the checkout process before completing your order.

Estimated Delivery Time:

  • The estimated delivery time will depend on the shipping method chosen and the destination. Typically, our standard shipping delivers within [X to Y] business days, while expedited options offer faster delivery times.

International Shipping:

  • We are proud to offer international shipping to many countries. Please note that international deliveries may be subject to customs duties, taxes, and other fees imposed by the destination country. Any additional charges are the responsibility of the recipient.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package on our website or the shipping carrier's online portal.

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete before finalizing your order. We cannot be held responsible for any delays or misdeliveries caused by incorrect or incomplete addresses provided by the customer.

Undeliverable Packages:

  • In the event that a package is deemed undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal to accept the package, it will be returned to us. In such cases, we will reach out to you to arrange for reshipment, and additional shipping fees may apply.

Delayed or Lost Packages:

  • While we make every effort to ensure timely deliveries, unforeseen circumstances such as weather conditions or logistical issues with the shipping carrier may cause delays. If you believe your package is significantly delayed or lost, please contact our customer support team, and we will investigate the matter promptly.

For any further questions or assistance regarding our Shipping Policy, don't hesitate to contact our customer support team. We value your business and aim to provide you with the best shopping experience possible. Thank you for choosing Touch of Pearls!

Do you ship to my country?

Yes. We ship orders worldwide. We only provide complimentary shipping to our UK customers at this time.

When will you be launching?

We are in the process of launching our collections over the month of August. If you see something you like, please sign up to our notifications list for each product.

Is your jewellery handmade?

All of our jewellery is handmade by our artisans in the Middle East. All our jewellery is gold plated in high quality 24 carat gold.


Unfortunatlkey at this time we don't offer any custom pieces of jewellery.


We will be offering all our customers Klarna interest free payment options on checkout. Unfortunately we won't be offering longer term payment plan.