Refund and Return policy

Returns are free for UK customers. To take advantage of this service please ensure you use the label provided as we are unable to reimburse alternative postage costs.

If you wish to return an item, please visit our returns portal within 14 days of receiving your item by clicking here. Please include your order invoice in your return when you use this method.

Alternatively, you can contact us at care@touchofpearls.com within 14 days of receiving your item, quoting your order number in the subject line for a returns form and instructions. Once your request has been approved, we must receive your item no later than 14 days after this otherwise the return process will be refused.

Please ensure you collect proof of postage for your return at the post office, any lost or stolen items with no proof of postage will not be refunded.

The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original packaging provided. Items that appear worn or used will not be refunded and returned to the customer. Please note that once a ring or arm cuff has been adjusted out of its original shape, it is not possible to return for a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any initial delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Unfortunately we do not accept returns on any sale items marked with 'FINAL SALE'.

If you haven’t received a refund after 14 business days please check your bank account again.

If it has not been received please contact your credit card company or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you haven’t had any success after the steps outlined above then please contact our care team at care@touchofpearls.com.
We reserve the right to correct, change and update our returns/refund/exchange policy at any time without notification.

A returns shipping label will cost $12, this will be deducted from the refund total.If you wish to return an item, please contact us at care@touchofpearls.com within 14 days of receiving your item, quoting your order number in the subject line for a returns form, shipping label and instructions. Once your request has been approved, we must receive your item no later than 14 days after this otherwise the return process will be refused.

The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original packaging provided. Items that appear worn or used will not be refunded and returned to the customer. Please note that once a ring or arm cuff has been adjusted out of its original shape, it is not possible to return for a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any initial delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Please note we do not refund international customs taxes and sales charges.

We do not accept returns on any sale items marked with 'FINAL SALE'.

If you haven’t received a refund after 14 business days please check your bank account again.
If it has not been received please contact your credit card company or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you haven’t had any success after the steps outlined above then please contact our care team at care@touchofpearls.com.
We reserve the right to correct, change and update our returns/refund/exchange policy at any time without notification.

You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable.

If you wish to return an item, please contact us at care@touchofpearls.com within 14 days of receiving your item, quoting your order number in the subject line for a returns form, and instructions. Once your request has been approved, we must receive your item no later than 14 days after this otherwise the return process will be refused.

The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original packaging provided. Items that appear worn or used will not be refunded and returned to the customer. Please note that once a ring or arm cuff has been adjusted out of its original shape, it is not possible to return for a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery and duty charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Please ensure that you state you are "returning to seller" in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return.

We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely. All shipping costs are the responsibility of the customer.

Please note we do not refund international customs taxes and sales charges.

We do not accept returns on sale items marked with 'FINAL SALE'.

If you haven’t received a refund after 14 business days please check your bank account again.

If it has not been received please contact your credit card company or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you haven’t had any success after the steps outlined above then please contact our care team at care@touchofpearls.com.
We reserve the right to correct, change and update our returns/refund/exchange policy at any time without notification.

The TOUCH OF PEARLS JEWELLERY website is operated by KJ Jewels Limited Company reg

Registered office address - KJ Jewels LTD, 16 Birkbeck Grove, Acton, London, W3 7QD, UK

You can contact us directly at care@touchofpearls.com 

Our site is secured using Shopify secure services and we accept credit/debit cards and Paypal as payments.

 This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.touchofpearls.com (the “Site”).

At TOUCH OF PEARLS JEWELLERY we value your privacy and are committed to keeping your data safe, our privacy policy reflects the new General Data Protection Regulation (GDPR).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Rakuten Advertising may collect personal information when

you interact with our digital property, including IP addresses,

digital identifiers, information about your web browsing and

app usage and how you interact with our properties and ads

for a variety of purposes, such as personalization of offers or

advertisements, analytics about how you engage with websites

or ads and other commercial purposes. For more information

about the collection, use and sale of your personal data and

your rights, please use the below links:

https://rakutenadvertising.com/legal-notices/services-

privacy-policy/ 

https://rakutenadvertising.com/legal-notices/services-

privacy-rights-request-form/

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by contacting us at care@touchofpearls.com or clicking the link to unsubscribe at the bottom of our newsletters.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at care@touchofpearls.com or by mail using the details provided below:

TOUCH OF PEARLS JEWELLERY

[Re: Privacy Compliance Officer]

16 Birkbeck Grove, Acton, London, W3 7QD, UK

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.General information on Klarna you can find  here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in  Klarna’s privacy policy.